Best Practices for Cancelling a Show

A show cancellation can be a box office manager's worst nightmare. Whether from artist illness or inclement weather, it can create numerous customer service issues that can easily throw your ticketing operations into a panic. There are refunds to issue, emails to be drafted, angry phone calls to receive, and so many unexpected issues to deal with on top of everything else. And when a show needs to be rescheduled, there's even more to do! It doesn't have to be that way. Watch our webinar on best practices for canceling or rescheduling a show, presented by accesso ShoWare Director of Client Success Joe Wettstead and Client Services Manager Mikala Thompson.

In this webinar, you will learn:

  • How to create a plan for cancellations and postponements.
  • Tips for communicating with customers in different scenarios.
  • How to utilize features within the accesso ShoWare solution to manage communications, issue credits, modify orders and make this process as easy as possible!

About accesso

At accesso, we know you want to be a forward-thinking industry leader. In order to do that, you need technology solutions to grow your business and create connected guest experiences. The problem is that limited resources and functionality can get in the way of your staff and venue being successful, which leaves you and your employees feeling overwhelmed. We get it! Technology should be the solution, not the problem. That's why over 1,000 venues in 30 countries have chosen to partner with us. Ready to take the first step towards increased revenue, streamlined operations, and the data you need to confidently make informed business? Let's talk!

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